We are Hiring!
Administration Officer
Application link: Click here to apply
£19,830
30.00
This post will be office- based at the Chinese Resource Centre of NI. It will support in the successful delivery of Chinese Welfare Association’s services and its Resource Centre through the provision of a high-quality administrative services.
Support Duties
- To provide administrative support and back-up as required for the organisation;
- Planning organising and monitoring of own work to ensure efficiency and accuracy.
- Gather information, propose solutions and take action to solve problems
- Organise, plan, support and record meetings in conjunction with the Managing Director
- Assist with organisation, planning, support and evaluation of events and activities for the project.
- Assist the finance officer with filing and invoicing etc.
- Develop, maintain, and operate manual and/or computerised information systems in connection with CWA’s services and projects.
- Complete and submit all returns/records as required and ensure that requests for information are logged and followed up.
- Contact with relevant personnel to receive and provide information.
- To prepare reports, briefing papers and other documentation;
- To verify data input, checking for accuracy and completeness in the preparation of materials for meetings.
- To prepare correspondence for signature by direction.
- To ensure that consistent, logical and appropriate filing systems are maintained.
- To manage and maintain a range of databases (both computerised and manual) and other information resources on behalf of the organisation.
- To handle incoming telephone calls, screen and redirect where appropriate and deal with queries;
- To attend meetings as required;
- To assist with the administration and servicing of projects and schemes within the department;
- To support the implementation of the organisations policy on equality of opportunity;
- Ensure all activities are conducted in accordance with the Company’s Health and Safety and Equal Opportunities Policy.
- Conduct all activities with confidentiality and in accordance with the requirements of Data Protection Legislation.
- Undertake and attend any training deemed necessary under the above general conditions.
- To undertake any other appropriate duties that are within competence of the post holder, conducive to the delivery of the role and in accordance to the organisation needs and uphold the values of CWA, as directed by the postholders line manager.
We are Deeply Grateful for Your Support
We are deeply grateful for your support.
It serves as a powerful impetus for our continued progress.
Chinese Chamber of Commerce NI
Chinese Welfare Association NI
北爱尔兰华商总会、北爱尔兰华人福利会
向所有支持我们的单位致以诚挚的感谢！
您的支持是我们不断前进的重要动力！
如果您需要警察幫助但無法說話：靜音解決方案
如果您在緊急情況下需要警察幫助，但又不方便發聲。請讓您的聲音被聽到，讓999接線員知道您的電話是真的。
當您撥打 999 時
所有999電話都會轉到呼叫中心，由BT接線員接聽。他們會詢問您需要哪種服務。如果沒有請求服務，但在整個過程中聽到任何可疑的聲音，BT電信接線員會將您轉接給警方呼叫處理人員。
當您用手機撥打999時
如果可以的話，最好與接線員通話，哪怕是小聲說話。在回答問題時，可能要求您咳嗽或點擊手機上的按鍵。
如果發出聲音會使您或其他人處於危險之中，並且BT接線員無法確定是否需要緊急服務，您的呼叫將被轉接到靜音解決方案系統。
靜音解決方案是警方用來過濾大量意外或999惡作劇電話的系統。它的存在也是為了幫助那些不能說話但確實需要警察幫助的人。
您將聽到一段持續20秒的警方自動語音提示，開頭為「您已接通警方」。它會要求您按55轉接至警方呼叫管理中心。BT電信接線員將保持通話並監聽。如果您按55，他們將收到通知並將電話轉給警方。如果不按55，通話將被終止。按55鍵不會讓警方追蹤到您的位置。
接下來呢？
當轉接到當地警察局時，接警員會嘗試用簡單的是或否問題與您溝通。如果您不能說話，請仔細聆聽呼叫處理人員的問題和指示，以便他們對您的呼叫進行評估，並在必要時安排幫助。
當您用固定電話撥打999時
由於從固定電話意外撥打999電話的可能性較小，因此不使用靜音解決方案系統。如果接到固定電話的緊急呼叫：
- 沒有緊急請求
- 來電者不回答問題
- 只能聽到背景噪音，BT接線員無法判斷是否需要緊急服務，
- 那麽您將被轉接至警方電話處理人員，因為情況存疑。
如果您更換聽筒，座機可能會保持連接45秒，以防您再次拿起聽筒。
如果您在這45秒內再次接聽電話，而BT接線員擔心您的安全，則會將電話轉接給警方。
從固定電話撥打999時，呼叫處理人員應自動獲得您從哪裏撥打電話的信息，以幫助提供響應。
A Year of Record Hate Crimes
Hate crime in Northern Ireland has reached its highest level since records began in 2004, shaking confidence in our communities and raising urgent questions about how society responds.
Between April 2024 and March 2025, a new PSNI recorded 2,049 racist incidents and 1,329 race hate crimes. Amnesty International described the past year as “a year of hate and fear.” For many people from migrant and minority backgrounds, that description feels painfully accurate.
These aren’t abstract numbers. Each one represents a person who has been shouted at, threatened, or made to feel unwelcome in their own community.
What Hate Crime Means
According to the PSNI,
“A hate crime is any criminal offence which is perceived by the victim or any other person to be motivated by hostility or prejudice towards someone based on a personal characteristic.”
Hate crime happens when someone is targeted because of who they are, or who someone believes them to be. It might be about race or faith, disability or sexual orientation, or any other part of a person’s identity that should never make them a target.
Chief Superintendent Sue Steen, who leads on hate crime for the PSNI, said recently that while officers are committed to tackling hate, the law hasn’t kept up.
This has been a crisis developing for years, fuelled by complacency and inaction.
A Community Under Strain
For many people, the emotional toll is what hurts most. Some victims have moved house several times to escape intimidation. Others have stopped going out after dark or sending their children to certain schools. A few have chosen to keep quiet because they fear nothing will change.
During a community meeting in Belfast this summer, residents spoke openly about their exhaustion. One participant summed it up simply:
“People aren’t just afraid of the attacks, they’re afraid that no one will care when they happen.”
What the Research Tells Us
Recent academic work by David Lowe supports what communities have long been saying. His study, Hate Crime in Northern Ireland: The Need for Legislation and a Bespoke Version of the Prevent Strategy, found that Northern Ireland still lacks a dedicated hate crime law. Instead, ordinary offences are labelled with a hate motivation after the fact.
Lowe argues this weakens deterrence and discourages victims from reporting. He also points to the delay in acting on Judge Marrinan’s 2020 recommendations for a new Hate Crime Bill. Political deadlock, he writes, has left Northern Ireland behind the rest of the UK.
The research also highlights something people in our community know instinctively — that small, everyday acts of hostility can be just as damaging as major incidents because they erode the sense of safety that holds a community together.
Getting Help
Support does exist. The Hate Crime Advocacy Service (HCAS) offers confidential, independent help to anyone affected by hate crime in Northern Ireland. Advocates can guide victims through reporting, support them during police investigations, and connect them to housing or counselling services.
You can reach HCAS at www.hcasni.com or by calling 028 9024 4039.
In an emergency, call 999. For other incidents, contact 101 or report online through the PSNI Hate Crime Portal.
You can also call Crimestoppers anonymously on 0800 555 111.
A Call for Action
Hate crime is not inevitable. It thrives only when people look away, when those with power delay change, and when victims are left to carry the burden alone.
The rise in hate incidents is not just a statistic, it’s a test of what kind of society we want to be. Every racist attack, every slur, every act of intimidation chips away at the fragile sense of belonging that so many have worked hard to build.
Now is the time for leadership and courage.
We need stronger hate crime laws, better education, and a clear message that prejudice will never be tolerated in Northern Ireland. But change will not come from government alone — it starts with all of us.
If you see hate, report it. If you hear misinformation, challenge it. If someone in your community is being targeted, stand beside them.
At the Chinese Welfare Association, we’ll continue to offer a safe and welcoming space for everyone. We’ll stand with those who’ve been targeted, and we’ll keep working with partners across Belfast to build a city that stands against hate and stands up for one another.
If you’ve been affected by hate crime or want to help make a difference, please get in touch.
Hate divides, but silence enables it.
Together, we can make Northern Ireland a place where everyone feels they belong.