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Welcome to HELPinHand

The best tool out there to understand hate crime and report it..


The project was created because we sensed there was a lot of frustration and disappointment that victims ‘ expectations of the handling of hate crime are often not met.There is a lot of support available out there, but this is often not accessed efficiently and brought together into one entry point for victims.
PSNI do have a robust hate crime management system behind the scenes, but the public are not readily aware of or assured by this.
Expectations of how the criminal justice system works amongst communities are often not realistic. i.e., evidence threshold, time frames, etc.

The app uses multi-lingual AI avatars to help, guide and support users in their own language, removing the frustration and worry for those for whom English is not their first language.

We hope to expand the list of languages available but if you are Polish, Romanian, Chinese or Arabic click the play button.

Help in hand avatars

App features

The HELPinHAND app provides everything you need to understand, take action and get support.


Everything delivered in multiple languages from start to finish. No barrier to help and support across cultural communities.


Record an incident or keep a record of an issue with audio, video, photographs or your own personal memos.


Find out more about hate crime, what it means and how the Police can help you get the justice you deserve.


Learn what number to call when you need to and why you should. You can make 999 or 101 call direct from the app.


Report an incident directly to the Police in your own language and have it instantly translated for the call handler.

Get support

Find a range of organisations here to help, guide and support you through an incident or experience.

Download now!

HELPinHAND is live on your favourite app store so please download and spread the word!